Cooks Home Assistance Care
Assistant Ops Manager
Full Time • Merrillville
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Position Summary
The Operations Manager is responsible for overseeing the day-to-day operations of the non-medical home care agency to ensure efficiency, compliance, quality service delivery, and staff accountability. This role serves as the operational backbone of the agency, ensuring services are delivered in accordance with state regulations, internal policies, and company standards.
Reports To
Owner / Administrator / CEO
Supervises
• Office Staff (Schedulers, Intake Coordinators, Administrative Assistants)
• Caregivers (directly or indirectly)
• Contractors and Vendors as assigned
• Caregivers (directly or indirectly)
• Contractors and Vendors as assigned
Core Responsibilities
1. Daily Operations Management
• Oversee daily office operations
• Ensure staffing coverage for all scheduled services
• Monitor call-outs, replacements, and service continuity
2. Compliance & Regulatory Oversight
• Ensure compliance with state non-medical home care regulations
• Maintain audit-ready client files
• Oversee HIPAA compliance and documentation standards
3. Staffing & Caregiver Management
• Oversee caregiver onboarding and training
• Monitor performance, attendance, and professionalism
• Handle disciplinary actions and corrective plans
4. Scheduling & Service Coordination
• Ensure services match authorized hours and care plans
• Minimize overtime, gaps, and cancellations
5. Client Relations & Quality Assurance
• Address escalated client concerns
• Monitor satisfaction and service quality
6. Intake & Onboarding Oversight
• Ensure timely and accurate client onboarding
• Verify rates, authorizations, and agreements
7. Financial & Administrative Oversight
• Support payroll accuracy
• Monitor operational costs
8. Systems, SOPs & Process Improvement
• Enforce SOP adherence
• Recommend and implement improvements
9. Leadership & Accountability
• Provide staff oversight and coaching
• Conduct performance reviews
• Oversee daily office operations
• Ensure staffing coverage for all scheduled services
• Monitor call-outs, replacements, and service continuity
2. Compliance & Regulatory Oversight
• Ensure compliance with state non-medical home care regulations
• Maintain audit-ready client files
• Oversee HIPAA compliance and documentation standards
3. Staffing & Caregiver Management
• Oversee caregiver onboarding and training
• Monitor performance, attendance, and professionalism
• Handle disciplinary actions and corrective plans
4. Scheduling & Service Coordination
• Ensure services match authorized hours and care plans
• Minimize overtime, gaps, and cancellations
5. Client Relations & Quality Assurance
• Address escalated client concerns
• Monitor satisfaction and service quality
6. Intake & Onboarding Oversight
• Ensure timely and accurate client onboarding
• Verify rates, authorizations, and agreements
7. Financial & Administrative Oversight
• Support payroll accuracy
• Monitor operational costs
8. Systems, SOPs & Process Improvement
• Enforce SOP adherence
• Recommend and implement improvements
9. Leadership & Accountability
• Provide staff oversight and coaching
• Conduct performance reviews
Required Qualifications
• 3–5 years experience in home care or healthcare operations
• Strong knowledge of non-medical home care services
• Leadership and supervisory experience
• Strong organizational and communication skills
• Strong knowledge of non-medical home care services
• Leadership and supervisory experience
• Strong organizational and communication skills
Preferred Qualifications
• Prior management experience
• Knowledge of state home care regulations
• Experience with audits or surveys
• Knowledge of state home care regulations
• Experience with audits or surveys
Performance Expectations
• Compliance with all regulations and policies
• High caregiver accountability and retention
• Accurate scheduling and service delivery
• High client satisfaction
• Audit-ready documentation at all times
• High caregiver accountability and retention
• Accurate scheduling and service delivery
• High client satisfaction
• Audit-ready documentation at all times
Ready to Be the Backbone of Exceptional Home Care?
Click “Apply Now” to join an agency that prizes efficiency, teamwork, and compassionate service to seniors!
Compensation: $20.00 - $23.00 per hour
Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers. No matter the name, what they all have in common is a calling to care for people in the comfort of their own homes.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.
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Or apply here.
Flexible work schedule
In 2014, there were nearly 1.8 million caregivers working in the U.S., with the potential to create 500,000 more jobs by 2024. (Source: Value of Home Care Report)
Being part of the family
Over the last five years, the home care industry has grown by more than 50%, and is projected to increase as demand grows. (Source: Value of Home Care Report)
Career advancement in a growing field
Job growth for caregivers is projected to increase by 26% through 2024, compared to just 6.5% on average for all occupations. (Source: Value of Home Care Report)
Opportunity to help seniors and people with disabilities stay at home
In a recent survey of more than 72,000 caregivers, the overall job satisfaction rating was 9.03 out of 10 – higher than previous years. (Source: Home Care Pulse)